Terms of Use

Acceptance of Terms & Introduction

By accessing or using redkenmall.com, including browsing our product pages, reading content, creating an account, making a purchase, downloading resources, submitting feedback or communicating with our teams through email, visitors and customers agree to be bound by these Terms of Use. These terms constitute a binding agreement between the user and redkenmall.com and govern the entire relationship between the user and our platform. They apply alongside our Terms of Purchase, Privacy Policy, Shipping Policy, Refund Policy, Customer Service Policy and other published policies, all of which are incorporated herein by reference. Users who do not accept any part of these Terms of Use should discontinue access and use of our website immediately.

redkenmall.com operates as a professional e-commerce retail platform specialized in redken products. Our website is designed to provide reliable, convenient and secure online shopping service to customers worldwide. These Terms of Use describe the rules applicable to every visitor, registered account holder, customer, business partner and media representative interacting with our platform. They define, among other things, permitted and prohibited uses of our website, intellectual property rights, user responsibilities, limitations of liability, dispute resolution rules, the process for policy updates and available contact information. By continuing to interact with our website, users confirm they have read, understood and agree to be bound by these terms as updated from time to time.

References to our website, platform, services and redkenmall.com throughout these Terms of Use include the main retail website at our domain, any subdomains we operate, our customer account management interface, our order confirmation and logistics tracking communications, and our email-based customer service channels including support@redkenmall.com, press@redkenmall.com and wholesale@redkenmall.com. References to content include any material available on our website, including text, product descriptions, product images, graphic design, photographs, videos, logos, trademarks, brand names, software code, page layout and structured information. References to user include every individual and entity accessing our website, regardless of whether they create a registered account or complete a purchase.

Eligibility, Accounts & User Registration

Access to and use of redkenmall.com is available to users who are capable of forming a binding contract under applicable law and are not barred from receiving our products or services under applicable laws. By using our website, users represent and warrant that they meet these eligibility requirements and that any information they provide during registration, checkout or communication with our teams is accurate, current and complete. Parents, guardians or other responsible adults acting on behalf of minors remain fully responsible for ensuring that such use is lawful, appropriate and supervised. redkenmall.com does not intentionally market its products to children, but certain gift-oriented products may be purchased by adults for the benefit of children.

Creating a registered user account on redkenmall.com is optional, as customers may also complete purchases using guest checkout without establishing a persistent account. Customers who do create an account choose a unique email address and password to access their order history, track active shipments, manage saved payment preferences and update personal contact information. Account holders are responsible for maintaining the confidentiality of their password and for all activity that occurs under their account, whether authorized or unauthorized. Users who discover unauthorized use of their account or any other security compromise should notify our customer service team at support@redkenmall.com immediately so that appropriate protective measures can be applied, including password reset and potential account restriction.

redkenmall.com reserves the right to refuse account registration, suspend existing accounts or terminate user access at our reasonable discretion, particularly when we observe patterns of activity in violation of these Terms of Use. Activities that may result in account restriction or termination include, but are not limited to, submission of false information, use of another person's identity or payment credentials without authorization, excessive or abusive returns, submission of fraudulent orders, attempts to interfere with website security, unauthorized reproduction of website content, harassment of our staff, or repeated violation of our transaction terms. Account suspension or termination does not release the user from obligations incurred prior to suspension or termination, including obligations to pay for products ordered, responsibility for returns in transit, and any applicable customs or import obligations.

Permitted Use & Acceptable Use Standards

redkenmall.com is made available for personal, non-commercial shopping purposes and for legitimate business communication. Permitted uses include browsing our product catalog, reading product information and policy content, creating and managing personal customer accounts, placing genuine orders for personal or business consumption, referring friends or family through approved sharing mechanisms, submitting genuine product reviews and feedback where such functionality is available, and communicating with our team through the dedicated email channels at support@redkenmall.com, press@redkenmall.com and wholesale@redkenmall.com. Anything outside of these permitted uses requires our prior written authorization.

Users may not access our website or use our content or services for any purpose that is unlawful, fraudulent, harmful, infringing, misleading or disruptive to our operation or to other users. Specifically, users may not submit unauthorized commercial offers, spam, chain messages or bulk advertising through our contact channels. Users may not use automated scripts, bots, crawlers or similar tools to access, scrape, copy, monitor or interfere with our website, product catalog, pricing information or customer reviews without our explicit written permission. Users may not attempt to reverse engineer our software, compromise website security, test for vulnerabilities, submit malicious content or engage in any activity that could damage, disable, overburden or impair our infrastructure or interfere with other users' enjoyment of our platform.

Users are expected to respect the integrity of our product information and review system. They may not submit misleading, fabricated or paid reviews; manipulate product ratings through multiple accounts; disparage products with false statements; or encourage others to engage in abusive or deceptive conduct. Users may not remove, alter or obscure proprietary notices, including copyright, trademark and policy notices, in any content downloaded or accessed from our website. Users may not mirror, frame or display any portion of our website on another website or digital platform without our prior written authorization. The limited permissions granted to users under these Terms of Use are revocable and subject to continued compliance with our acceptable use standards.

Intellectual Property & Content Ownership

All intellectual property rights in and to our website and the content available on it, including copyright, trademark rights, design rights, patent rights and database rights, are owned by or licensed to redken and redkenmall.com. Our trademarks, brand names, service marks and logos, including the redken brand and the redkenmall.com name, are protected under applicable law. Users are granted only the limited right to access and use our website and its content for personal, non-commercial shopping purposes. No other license, ownership or interest in our content or intellectual property is transferred or implied by virtue of access, use, registration or purchase. Users acknowledge that unauthorized use of our intellectual property may result in civil liability and potential criminal penalties under applicable law.

Users who submit content to our website, such as product reviews, feedback messages, photographs, suggestions or general written comments, retain ownership of their original creative work, but grant redkenmall.com and redken a worldwide, non-exclusive, royalty-free, transferable and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display and perform such submitted content in connection with the operation, marketing and improvement of our platform. This license is reasonably necessary for us to display reviews and feedback on our website, to maintain quality and consistency across our pages and to use general product feedback for improvement purposes without obligation to compensate or attribute specific submissions.

We respect the intellectual property rights of third parties and expect our users to do the same. If a user believes that content available on our website infringes their copyright, trademark or other intellectual property rights, they may notify our team in writing at support@redkenmall.com with relevant details. Notifications should include identification of the work claimed to be infringed, its location on our website, the user's contact information, a statement of good-faith belief that the use is not authorized by the rights holder, and a statement under penalty of perjury that the information in the notification is accurate and that the user is authorized to act on behalf of the rights holder. We review legitimate notices and take appropriate action where content is confirmed to be infringing or otherwise inappropriate.

User Conduct, Prohibited Activities & Enforcement

Users of redkenmall.com agree to conduct themselves responsibly, professionally and in compliance with these Terms of Use and all applicable laws and regulations. They shall not engage in any activity that could damage our reputation, interfere with our business, disrupt our services or harm our customers. Specifically, users shall not harass, insult, threaten or communicate inappropriately with our team members; not attempt to obtain unauthorized access to accounts, data or systems; not submit orders using stolen or fraudulent payment information; not manipulate pricing, inventory status or website functionality; not engage in systematic data extraction for commercial purposes; not use our product images or descriptions on competing sales platforms without authorization; and not promote illegal, harmful or offensive activities through any communication channel operated by our platform.

redkenmall.com invests in security systems, anti-fraud monitoring, content review and access control mechanisms to detect and prevent prohibited activities. We reserve the right, but not the obligation, to monitor activity on our website, review communications submitted through our email channels for compliance with these Terms of Use, and remove content or suspend accounts that violate our policies in our reasonable judgment. We may also cooperate with law enforcement authorities and regulatory agencies where we believe such cooperation is necessary to protect our rights, our customers, members of the public or our team members. We may investigate reports of suspected misconduct, preserve relevant records for investigation purposes and take action appropriate to the severity of the issue.

Consequences for prohibited activities depend on the nature and severity of the violation. Less severe instances, such as accidental or isolated policy violations without malicious intent, may be addressed through informal warning or temporary restriction. More serious violations, including fraud, intentional intellectual property infringement, deliberate website disruption, repeated submission of misleading information, abusive communications directed at our team or systematic violations of our transaction terms, may result in immediate termination of account access, cancellation of affected orders, forfeiture of prepayments where permitted by applicable law, referral to relevant authorities, and pursuit of available legal remedies. Our team exercises reasonable discretion in determining the appropriate level of response, and we seek to respond proportionately while protecting the integrity of our platform and the interests of our customers.

Disclaimer, Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, redkenmall.com provides our website and related services on an as-is and as-available basis. We disclaim all warranties, whether express, implied or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing, course of performance or usage of trade. While we work to maintain reliable website availability, up-to-date product information, reasonable security and responsive customer service, we do not guarantee that our website will be error-free, uninterrupted, virus-free, secure or consistently accessible at any specific time or from any specific location. Users access and use our website at their own risk and discretion.

To the maximum extent permitted by applicable law, neither redkenmall.com, nor redken, nor our directors, officers, employees, agents, contractors, suppliers, partners and affiliates shall be liable to any user or third party for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to loss of use, loss of data, loss of revenue, loss of business, loss of profits, loss of opportunity, loss of goodwill or business interruption, regardless of the theory of liability, whether in contract, tort including negligence, warranty, strict liability or otherwise, and regardless of whether we have been advised of the possibility of such damages. Our total aggregate liability for all claims of any kind arising out of or related to use of our website or any products purchased through our platform is limited to the total amount actually paid by the user to our platform for the specific transaction or product giving rise to the claim.

Users agree to defend, indemnify and hold harmless redkenmall.com, redken, and our respective directors, officers, employees, agents, contractors, suppliers, partners and affiliates from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, fines, penalties, costs and reasonable expenses, including attorney fees, arising out of or in connection with the user's access to or use of our website, violation of these Terms of Use, violation of any third-party rights including intellectual property and privacy rights, submission of misleading or false information, or any other unlawful or improper activity conducted by the user or on the user's behalf. We reserve the right, at our own cost, to assume exclusive defense and control of any matter otherwise subject to indemnification by the user, and in such case the user agrees to cooperate with our defense of such matter.

Governing Law, Dispute Resolution & Severability

These Terms of Use and the relationship between the user and redkenmall.com are governed by and construed in accordance with applicable law, without reference to principles of conflict of laws that would require the application of the laws of another jurisdiction. We recognize that our customers are located worldwide and that applicable consumer protection laws in their home jurisdiction may provide them with rights and remedies that cannot be excluded or limited by these Terms of Use. Nothing in these Terms of Use is intended to restrict, exclude or modify any non-excludable consumer protection rights that apply by operation of mandatory local law. To the extent that such rights create mandatory obligations that conflict with these terms, the mandatory local law shall prevail to the extent of the conflict.

Users and redkenmall.com agree to first attempt to resolve any dispute, claim or controversy arising out of or in connection with these Terms of Use, our other policies or any use of our website through friendly consultation. Users should initiate such consultation by contacting our customer service team at support@redkenmall.com with a clear description of the issue, relevant order or account information and the user's proposed resolution. Our team investigates every dispute in good faith and responds with a proposed resolution within a reasonable timeframe. If direct consultation does not resolve the dispute to the satisfaction of both parties, either party may pursue formal resolution through the courts of competent jurisdiction, unless alternative dispute resolution mechanisms such as mediation or arbitration are required by applicable mandatory law. Users agree to submit to the personal and exclusive jurisdiction of such courts for the purpose of litigating any such dispute.

If any provision of these Terms of Use is determined to be invalid, illegal or unenforceable by a court or other competent authority, such provision shall be deemed severed from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect. Our failure or delay to exercise or enforce any right or remedy available under these Terms of Use or applicable law shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict our subsequent exercise of that right or remedy or any other right or remedy available to us. No single or partial exercise of any right or remedy under these Terms of Use shall preclude any further exercise of that right or remedy or any other right or remedy.

Third-Party Links, Policy Updates & Contact Information

redkenmall.com may include limited links to third-party websites, services or resources as a convenience to our users. Such links may appear in product descriptions, blog content, policy references, promotional campaigns or email communications. We do not control, endorse or assume responsibility for the content, terms of use, privacy practices, products, services or activities of any third-party website or service. Users who follow a third-party link from our website do so at their own risk and are responsible for reviewing the terms and policies of the relevant third-party website before conducting any transaction or submitting any personal information. We disclaim all liability for loss or damage of any kind arising from user interaction with third-party websites accessed through links provided on redkenmall.com.

We may update these Terms of Use from time to time to reflect changes in our operation, new features, legal requirements, regulatory guidance, industry standards or user feedback. Material changes to these Terms of Use are posted on this dedicated page with an updated effective date. In cases where changes are significant, we may also provide additional notice through a prominent announcement on our website homepage or by direct email to users with active accounts and recent order history. Users are encouraged to review these Terms of Use periodically to remain familiar with the latest version. Continued access or use of our website after an updated version of these Terms of Use becomes effective constitutes acceptance of the revised terms by the user.

Questions, comments and concerns about these Terms of Use, our acceptable use standards, intellectual property notices, our dispute resolution approach or any other website use-related matter may be directed to our team at support@redkenmall.com for prompt review and response. Press and media representatives may contact press@redkenmall.com for inquiries related to official communication about our terms, brand policies and platform governance. Wholesale partners and other business stakeholders may contact wholesale@redkenmall.com for matters related to cooperation terms, bulk ordering conditions and commercial framework agreements. We appreciate every user who takes the time to understand our platform rules and who interacts with redkenmall.com in a respectful, lawful and constructive manner. Thank you for your support of redken.